Shipping Policy

We usually ship Monday through Friday (excluding US holidays). Refer to the USPS site (or GlobalPost for international orders) for any delays that could impact you.

We provide tracking information for all orders. Please provide your correct email address so you can receive this information. We do not sell your information to any other company. (See our privacy policy for complete details.) Please note that some countries do not provide reliable tracking. For these situations, we assume your package has arrived.

Let us know if we can assist you with any product questions on our Contact Page.

All orders are shipped promptly unless otherwise stated on our site banner or for back-ordered items. Backorders typically take a few additional days. When ordering, please factor in weekends, holidays, weather conditions, and other factors beyond our control.

Orders are shipped USPS (United States Postal Service) with tracking confirmation for reliable, quick delivery. For free shipping, we reserve the right to use any reliable shipping service that includes tracking.

Shipping Options:

Ground Advantage / First-Class Mail Parcel: Prices vary depending on where the package is shipping and the weight. This option is less expensive, but your order may take longer to arrive. Orders over a certain weight will not be given this shipping option.

USPS Priority Mail: Prices are calculated based on weight and your address. Priority Mail within the continental US is typically 2-4 days. As with all our shipping options, you will receive a tracking number once the order is ready for shipping.

International Orders: We ship all over the world. A complete listing is provided in the checkout screens in the country selection. All product and shipping prices are US dollars. Depending on your location, you can select First Class International/GlobalPost or USPS Priority. We recommend USPS Priority as it is the only method offered where order claims can typically be filed. We assume no responsibility for International orders once they leave the US. Note that First Class International packages are usually not insurable, so claims can't be processed against them. If your International order is delayed, the best course of action is to file a claim/inquiry with your country's postal services. Please note that taxes, duties, tariffs, and other related fees will be charged to you prior to delivery. Our site prices exclude these fees and must be paid before you receive your package. Refer to GlobalPost's website for information for your area for claims. We will defer to GlobalPost Plus for most international orders.

NOTE: International orders may be processed by a special carrier/courier. We will ship to this carrier service, and they will forward the order to you. Please note this when tracking your order.

Free Shipping: Qualifying orders are shipped without charge in the US. We select the shipping method.

Please refer to the USPS website for delivery times to your address, including Priority Mail services.

We reserve the right to delay any order deemed suspicious or flagged as suspicious by a credit card or payment processor.

All orders receive an order tracking number sent to you via email so you can easily track your package. Please use this information before contacting us. Failure to use a valid email address means you won't receive this information. To protect your privacy, we will not resend this information to a different email address.

It's very rare that an order is lost. If you are missing a package, you may use the USPS missing package inquiry at https://www.usps.com/ or the GlobalPost site to assist in locating your package and/or contact your local delivery service. We are not responsible for postal or delivery company strikes or other delivery issues beyond our control.

Please provide your order number and other pertinent information when contacting us regarding your order. It will take us longer to respond without an order number to reference.

We are not responsible for lost, misdirected, stolen, or unaccepted packages. If a package states it was delivered, we assume it was delivered. Contact your local post office for assistance in these situations.

Shipping Policies

1. Our default shipping agent is USPS.
2. Please note that your shipping cost is calculated online with integrated USPS shipping modules. These online shipping quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges. If this occurs, you will be contacted for approval before processing your order.
3. All orders are shipped from our facilities in the US. International orders' import taxes, tariffs, etc., are the customer's responsibility. There are no refunds for orders where such fees are not paid, even if the package is returned to us.
4. La Dafe, LLC dba Cloverleaf Farm takes no responsibility for any losses, damages, or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification, we ship products without insurance. Please note that transporters often do not heat their trucks in winter nor refrigerate them in summer. This will not harm the integrity of the product. Leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
5. Packages are sent signature not required.
6. Additional Charges: If your address is input incorrectly or missing information and USPS is required to update the information, an additional charge may be billed to the customer. Confirm that your address is correct before completing your order.
7. The receiver is responsible for tariffs, import taxes, and other fees related to international orders. There are no refunds for failure to accept your package and pay the fees due.
8. Alternative shipping methods are available on request for orders over $500; however, we take no responsibility for shipping that our customers arrange. This includes the following:
   1. Customers using their own shipping account;
   2. Customers using their own courier;
   3. For customers arranging for a third party to facilitate shipping;
      Should a customer decide to handle their shipping arrangements, we require a WAIVER to be signed. This ensures that we aren't held accountable for any shipping issue outside of our control.
      Please note that in all instances where payment is required, a copy of the invoice will be forwarded with a receipt for payment.
      Cloverleaf Farm takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification, we ship products without insurance.
9. We notify our customers of out-of-stock items. If we do not hear back from them within two business days, their orders will be shipped as-is, and the balance will be refunded to them by the original payment method. Out-of-stock items are NOT automatically shipped later when the stock is replenished but must be reordered at that time. Regular ordering policies will apply.
10. Packing slips will be shipped with all orders. Customers are encouraged to retain a copy of the emailed invoice as a packing slip until their order is received. Do not ask us to exclude this important document.
11. LaDafe, LLC dba Cloverleaf Farm will not be held responsible for refunding the freight cost for shipments or on any orders that are delayed for reasons outside of our control.

Please also see our Return Policy and any other informational pages.